Job Type: Contract

Location:

CenturyLink Center Sales and Service Associate
Phoenix, AZ
*** CLASS STARTS 06-01- 2015! ***

Please take a moment to watch this video to learn more about this
position:
http://www.centurylink.com/Pages/AboutUs/CompanyInformation/Careers/callCenter.jsp
Classification: Regular Full-Time employees are scheduled to work
at least forty (40) hours per calendar week for an indefinite
period of time.

Wages/Training:
-$10.50 to start with hourly wage increases every 6 months until
reaching top of wage scale.
– Training will be 6 weeks
– MUST be able to attend entire training without time off!

Location: 20 East Thomas Rd. Phoenix, AZ 85012

Typical Work Hours : Current hours of operation are 7am to 7pm.
Mon-Fri. Shifts are based on seniority. Mandatory overtime may be
required, based on call volumes during normal hours of
operation.

Benefits:
– No Weekends
Fantastic Medical, Dental, and Vision, offered after 30 days of
employment for you and your family!
– Tuition Reimbursement after 90 days! Use the benefit up to
$5,250.00)
Paid Vacation – 1 week of vacation after 6 months of
employment!
Company prepaid tuition program after 90 days of employment!
401K Plan with company match!
Discounts on CenturyLink Products and Services!
Casual, yet professional work environment!

Job Description : As a successful Center Sales and Service
Associate you will be working in a call center promoting and
selling CenturyLink products and services to residential customers.
In this exciting and fast paced position you will be responsible
for the following:
Perfect the customer experience by providing excellent service on
every call!

Receive inbound calls from CenturyLink residential customers.

Meet sales objectives or retention objectives by selling
CenturyLink products and services and/or retaining CenturyLink
products and services.

Consult with customers to gather information and make
recommendations for their communication and entertainment needs

Use various computer systems (20 or more)/screens simultaneously to
process sales and service orders

Build and maintain strong customer rapport

Consult, multi-task, and problem solve with the customer
Job Requirements Basic Qualifications:
6 months experience in a sales or customer service environment
preferred.
Ability to multi-task in a Microsoft Windows environment
Strong written and verbal communication skills

Preferred Qualifications :
Proven success in a commissioned sales environment
Minimum of 6 months experience in a sales environment
Call center and sales experience, particularly experience where
measurable quotas and goals are achieved!
Background in internet applications, cellular, and/or satellite
technology

Take the next step to a great career with CenturyLink!
Company Statement CenturyLink is an industry-leading provider of
communications, high speed Internet and entertainment services from
coast to coast. Our combination of business and residential service
solutions – including home and wireless voice solutions and digital
television – provide innovative solutions to our customers.
CenturyLink is proud to be a participant in the U.S. General
Services Administration Networx program, the largest communications
services contract in the world. CenturyLink offers you the
opportunity to develop and cultivate your career as we lead the
communications industry into the future. Disclaimer The above job
definition information has been designed to indicate the general
nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities, and
qualifications required of employees assigned to this job. Job
duties and responsibilities are subject to change based on changing
business needs and conditions.

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